Public service requests tracked end to end
ERPNext for budget, procurement, and assets, an online service-request portal, and mobile field inspection.
Citizens and businesses submitted permit and inspection requests at the front office, then called repeatedly to ask what had happened. Internally, budget absorption was tracked in spreadsheets reconciled against SIPD before every reporting deadline.
The solution
ERPNext implementation
ERPNext runs the internal financial administration — activity budgets, procurement, asset register, and staffing — with a chart of accounts and coding structure mapped to the government budget nomenclature used in SIPD reporting.
Web platform
A public-facing service portal where citizens and businesses submit a request, upload the requirements, and follow its progress through every division without visiting the office.
Mobile app
An inspector app that finishes the report at the site instead of back at the office, with evidence captured exactly where and when the inspection actually happened.
Business outcomes
Transparency was a target on paper before this. Now anyone can see exactly which desk their request is sitting on, and that alone changed how quickly things move.
Other industries we have delivered for.
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